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Please look into this as soon as possible. My customer ID is CUST-0001.","attachment":null,"closedAt":null,"createdAt":"2026-08-26T21:55:54.987Z","updatedAt":"2026-08-26T21:55:54.987Z"},{"id":2,"ticketNo":"TKT-1001","customerId":4,"subject":"Speed is very slow in the evening","category":"slow_speed","priority":"medium","status":"processing","assignedTo":4,"message":"Hello, speed is very slow in the evening. Please look into this as soon as possible. My customer ID is CUST-0004.","attachment":null,"closedAt":null,"createdAt":"2026-08-24T21:55:54.987Z","updatedAt":"2026-08-24T21:55:54.987Z"},{"id":3,"ticketNo":"TKT-1002","customerId":7,"subject":"Payment not reflected in my account","category":"payment_problem","priority":"urgent","status":"pending","assignedTo":5,"message":"Hello, payment not reflected in my account. Please look into this as soon as possible. My customer ID is CUST-0007.","attachment":null,"closedAt":null,"createdAt":"2026-08-22T21:55:54.987Z","updatedAt":"2026-08-22T21:55:54.987Z"},{"id":4,"ticketNo":"TKT-1003","customerId":10,"subject":"Fiber cable damaged near my building","category":"connection_problem","priority":"high","status":"resolved","assignedTo":4,"message":"Hello, fiber cable damaged near my building. Please look into this as soon as possible. My customer ID is CUST-0010.","attachment":null,"closedAt":null,"createdAt":"2026-08-20T21:55:54.987Z","updatedAt":"2026-08-20T21:55:54.987Z"},{"id":5,"ticketNo":"TKT-1004","customerId":13,"subject":"Need to change my WiFi password","category":"other","priority":"low","status":"closed","assignedTo":5,"message":"Hello, need to change my wifi password. Please look into this as soon as possible. My customer ID is CUST-0013.","attachment":null,"closedAt":"2026-08-28T21:55:55.916Z","createdAt":"2026-08-18T21:55:54.987Z","updatedAt":"2026-08-18T21:55:54.987Z"},{"id":6,"ticketNo":"TKT-1005","customerId":16,"subject":"PPPoE disconnecting frequently","category":"internet_problem","priority":"high","status":"open","assignedTo":4,"message":"Hello, pppoe disconnecting frequently. Please look into this as soon as possible. My customer ID is CUST-0016.","attachment":null,"closedAt":null,"createdAt":"2026-08-16T21:55:54.987Z","updatedAt":"2026-08-16T21:55:54.987Z"},{"id":7,"ticketNo":"TKT-1006","customerId":19,"subject":"Request for package upgrade","category":"other","priority":"medium","status":"pending","assignedTo":5,"message":"Hello, request for package upgrade. Please look into this as soon as possible. My customer ID is CUST-0019.","attachment":null,"closedAt":null,"createdAt":"2026-08-14T21:55:54.987Z","updatedAt":"2026-08-14T21:55:54.987Z"},{"id":8,"ticketNo":"TKT-1007","customerId":22,"subject":"Bill amount mismatch for last month","category":"payment_problem","priority":"medium","status":"processing","assignedTo":4,"message":"Hello, bill amount mismatch for last month. Please look into this as soon as possible. My customer ID is CUST-0022.","attachment":null,"closedAt":null,"createdAt":"2026-08-12T21:55:54.987Z","updatedAt":"2026-08-12T21:55:54.987Z"}],"ticket_messages":[{"id":1,"ticketId":1,"authorType":"customer","authorId":null,"authorName":"Karim Chowdhury","message":"Hello, internet is not working since morning. My ID CUST-0001.","attachment":null,"createdAt":"2026-08-26T21:55:54.987Z"},{"id":2,"ticketId":1,"authorType":"staff","authorId":5,"authorName":"Nusrat Jahan","message":"Thank you for contacting ISP DIGITAL support. Our engineer has been notified and will update you shortly.","attachment":null,"createdAt":"2026-08-26T22:55:54.987Z"},{"id":3,"ticketId":2,"authorType":"customer","authorId":null,"authorName":"Tanvir Miah","message":"Hello, speed is very slow in the evening. My ID CUST-0004.","attachment":null,"createdAt":"2026-08-24T21:55:54.987Z"},{"id":4,"ticketId":2,"authorType":"staff","authorId":5,"authorName":"Nusrat Jahan","message":"Thank you for contacting ISP DIGITAL support. Our engineer has been notified and will update you shortly.","attachment":null,"createdAt":"2026-08-24T22:55:54.987Z"},{"id":5,"ticketId":3,"authorType":"customer","authorId":null,"authorName":"Farhana Ahmed","message":"Hello, payment not reflected in my account. My ID CUST-0007.","attachment":null,"createdAt":"2026-08-22T21:55:54.987Z"},{"id":6,"ticketId":3,"authorType":"staff","authorId":5,"authorName":"Nusrat Jahan","message":"Thank you for contacting ISP DIGITAL support. Our engineer has been notified and will update you shortly.","attachment":null,"createdAt":"2026-08-22T22:55:54.987Z"},{"id":7,"ticketId":4,"authorType":"customer","authorId":null,"authorName":"Shamim Rahman","message":"Hello, fiber cable damaged near my building. My ID CUST-0010.","attachment":null,"createdAt":"2026-08-20T21:55:54.987Z"},{"id":8,"ticketId":4,"authorType":"staff","authorId":5,"authorName":"Nusrat Jahan","message":"Thank you for contacting ISP DIGITAL support. Our engineer has been notified and will update you shortly.","attachment":null,"createdAt":"2026-08-20T22:55:54.987Z"},{"id":9,"ticketId":5,"authorType":"customer","authorId":null,"authorName":"Mim Uddin","message":"Hello, need to change my wifi password. My ID CUST-0013.","attachment":null,"createdAt":"2026-08-18T21:55:54.987Z"},{"id":10,"ticketId":5,"authorType":"staff","authorId":5,"authorName":"Nusrat Jahan","message":"Thank you for contacting ISP DIGITAL support. Our engineer has been notified and will update you shortly.","attachment":null,"createdAt":"2026-08-18T22:55:54.987Z"},{"id":11,"ticketId":6,"authorType":"customer","authorId":null,"authorName":"Imran Talukder","message":"Hello, pppoe disconnecting frequently. My ID CUST-0016.","attachment":null,"createdAt":"2026-08-16T21:55:54.987Z"},{"id":12,"ticketId":6,"authorType":"staff","authorId":5,"authorName":"Nusrat Jahan","message":"Thank you for contacting ISP DIGITAL support. Our engineer has been notified and will update you shortly.","attachment":null,"createdAt":"2026-08-16T22:55:54.987Z"},{"id":13,"ticketId":7,"authorType":"customer","authorId":null,"authorName":"Sumaiya Hossain","message":"Hello, request for package upgrade. My ID CUST-0019.","attachment":null,"createdAt":"2026-08-14T21:55:54.987Z"},{"id":14,"ticketId":7,"authorType":"staff","authorId":5,"authorName":"Nusrat Jahan","message":"Thank you for contacting ISP DIGITAL support. Our engineer has been notified and will update you shortly.","attachment":null,"createdAt":"2026-08-14T22:55:54.987Z"},{"id":15,"ticketId":8,"authorType":"customer","authorId":null,"authorName":"Rasel Khan","message":"Hello, bill amount mismatch for last month. My ID CUST-0022.","attachment":null,"createdAt":"2026-08-12T21:55:54.987Z"},{"id":16,"ticketId":8,"authorType":"staff","authorId":5,"authorName":"Nusrat Jahan","message":"Thank you for contacting ISP DIGITAL support. Our engineer has been notified and will update you shortly.","attachment":null,"createdAt":"2026-08-12T22:55:54.987Z"}],"settings":[{"id":1,"key":"isp_name","value":"ISP DIGITAL","group":"general","label":"Isp name","type":"text","isSecret":false,"updatedAt":"2026-08-28T21:55:54.972Z"},{"id":2,"key":"isp_legal_name","value":"ISP Digital Broadband Ltd.","group":"general","label":"Isp legal name","type":"text","isSecret":false,"updatedAt":"2026-08-28T21:55:54.972Z"},{"id":3,"key":"isp_address","value":"House 42, Road 11, Banani, Dhaka 1213","group":"general","label":"Isp address","type":"text","isSecret":false,"updatedAt":"2026-08-28T21:55:54.972Z"},{"id":4,"key":"isp_phone","value":"+880 9611 000 111","group":"general","label":"Isp phone","type":"text","isSecret":false,"updatedAt":"2026-08-28T21:55:54.972Z"},{"id":5,"key":"isp_email","value":"support@ispdigital.net","group":"general","label":"Isp email","type":"text","isSecret":false,"updatedAt":"2026-08-28T21:55:54.972Z"},{"id":6,"key":"isp_website","value":"https://ispdigital.net","group":"general","label":"Isp website","type":"text","isSecret":false,"updatedAt":"2026-08-28T21:55:54.972Z"},{"id":7,"key":"currency","value":"BDT","group":"general","label":"Currency","type":"text","isSecret":false,"updatedAt":"2026-08-28T21:55:54.972Z"},{"id":8,"key":"timezone","value":"Asia/Dhaka","group":"general","label":"Timezone","type":"text","isSecret":false,"updatedAt":"2026-08-28T21:55:54.972Z"},{"id":9,"key":"billing_grace_days","value":5,"group":"billing","label":"Billing grace days","type":"text","isSecret":false,"updatedAt":"2026-08-28T21:55:54.972Z"},{"id":10,"key":"billing_fine_amount","value":0,"group":"billing","label":"Billing fine amount","type":"text","isSecret":false,"updatedAt":"2026-08-28T21:55:54.972Z"},{"id":11,"key":"billing_reminder_days","value":3,"group":"billing","label":"Billing reminder days","type":"text","isSecret":false,"updatedAt":"2026-08-28T21:55:54.972Z"},{"id":12,"key":"billing_auto_generate","value":true,"group":"billing","label":"Billing auto generate","type":"text","isSecret":false,"updatedAt":"2026-08-28T21:55:54.972Z"},{"id":13,"key":"billing_auto_disconnect","value":true,"group":"billing","label":"Billing auto disconnect","type":"text","isSecret":false,"updatedAt":"2026-08-28T21:55:54.972Z"},{"id":14,"key":"billing_auto_reconnect","value":true,"group":"billing","label":"Billing auto reconnect","type":"text","isSecret":false,"updatedAt":"2026-08-28T21:55:54.972Z"},{"id":15,"key":"invoice_prefix","value":"INV","group":"invoice","label":"Invoice prefix","type":"text","isSecret":false,"updatedAt":"2026-08-28T21:55:54.972Z"},{"id":16,"key":"invoice_footer","value":"Thank you for staying connected with ISP DIGITAL.","group":"invoice","label":"Invoice footer","type":"text","isSecret":false,"updatedAt":"2026-08-28T21:55:54.972Z"},{"id":17,"key":"invoice_terms","value":"Payment is due within the grace period. 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